Standard Shipping

Dcvendor.com uses UPS to ship its products to you, our valued customers. Packages under 140lbs and that meet certain size requirements can be shipped via UPS. It is important to choose Business or Residential delivery correctly. The customer will be held responsible for additional charges if chosen incorrectly. Any claims regarding your shipment must be filed with Toolup within 3 business days of delivery. Claims filed after that time may not be honored.

Should your items arrive damaged, it is important that you refuse the shipment and indicate to the driver that the shipment is damaged.

Shipping Promotions

At times Dcvendor.com may offer shipping promotions. These promotions are limited to items below 140lbs, and which meet certain size and packaging constraints. Items that cannot be shipped via UPS Ground do not qualify for these promotions. Freight & Truck Line shipments are not Ground shipping.

Truck Deliveries and Large/Bulky items

Dcvendor.com stocks many industrial and commercial grade items and accessories. Some of these items are large, heavy and/or bulky.  These items may not be able to be shipped via regular ground methods such as UPS and will require a Freight or Truck delivery. All Free freight promotions only apply to items that can be shipped via UPS Ground and not Freight or LTL methods.

Truck Line - Commercial/Business Addresses

When shipping to a business please choose whether you need a liftgate or not. Without liftgate service, you will be responsible for removing/off loading your order from the truck. If your site has a forklift or loading dock, you may wish to choose the no liftgate option. If your delivery location is actually a residential address, you will be responsible for additional charges that will be charged by the freight carrier.

Truck Line - Residential Addresses

Truck carriers charge additional fees for delivering to residential addresses. This is in part due to the necessity of loading shipments to smaller trucks that are better able to navigate residential locations. While your specific driveway may have plenty of room to navigate, roads around you may require this extra handling. Delivery is to the base of your driveway or off of the trucks liftgate. The customer is responsible for moving the product from that point. Dcvendor.com is not responsible for delivery if the product cannot be unloaded from the truck. Dcvendor.com cannot be responsible for refunds of this freight, and the customer will be responsible for any fees necessary for a 2nd delivery attempt.

Notice

All items on this website are subject to the restriction of large, heavy or bulky items. All Free Freight promotions have this limitation. While we attempt to be accurate at all times, we may discover due to size or weight constraints that we cannot effectively ship product via regular ground transportation and Freight Delivery may be necessary. This will prevent Free Shipping. Some items may also require freight shipment due to damage or packaging concerns.

Privacy Policy

Dcvendor.com does not share any customer data or information outside of the company except where necessary to ship products to you, and to complete credit card transactions. Email addresses are protected and not shared with any outside agency. We occasionally do send out email campaigns to our customers in order to notify you of special sales and promotions that we are running.

Return Policy

We accept returns up to 15 days after you receive your order. Your order must be in good condition, and be in the original packaging. There may be restocking fees for special orders or damaged/unpackaged product. Freight is not refundable. Customer will be responsible for the initial freight charges ( even if was a “Free Freight Order”) and the return freight. When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver any damage to the packaging at the time. If possible, take pictures and send them to us - and we will assist you in replacing your order. It is important to note, that you must notify us within 3 business days of damage from delivery.

Restocking fees may apply.

Please provide up to 15-20 days for returns to be inspected once received.

Customer is responsible for initial delivery and return freight charges.

Of course, customer satisfaction is always our goal - so don't hesitate to call us.

Orders Policy

Dcvendor.com reserves the right to cancel orders for any reason.

Special Orders

Special order items indicated on the website take additional time to order and ship.

Special order items that are returned will be charged a 25% restocking fee.